Customer Service

Methods of Payment

We accept online payment via MasterCard or Visa.

Shipping and Tax

All orders will be shipped via FedEx directly to the street address you provide. No post office boxes, please. All orders, including next day and overnight shipments, will be processed the following business day (Monday-Friday), and the shipping cost and delivery times will vary depending on the shipping speed you select. Residents of North Carolina will be charged applicable sales tax automatically. International orders may be subject to additional charges imposed by Customs that aren't reflected in our prices. Check with your local Customs office for more information about those charges.

Returns and Exchanges

We are committed to customer satisfaction. If for any reason you are not completely satisfied with an item you order, you may return it for an exchange or a full refund. Please send an email stating the nature of the problem to clergyhealth@div.duke.edu. We will respond within two (2) business days with instructions on how to return the item to us.

In your email, please be sure to include:

  • order number
  • name and address
  • daytime and evening phone numbers
  • reason for the return
  • whether you want a refund, credit, or exchange

Security Information

We have designed the order process so that it takes place in an environment of high security. All ordering information is verified by VeriSign via their Secure Server Digital ID. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.

Click here for information on Duke’s online payment security.

Click here to submit an online help request to DukePay.

Privacy

We care about your privacy. Your contact information will be used to facilitate delivery of your shipment and for communication about the Pastor & Parish program and related resources. The Duke Clergy Health Initiative and Duke Divinity School will never sell or share your email address.

Contact Us

Please call or email us if you have any questions about the Pastor & Parish program or any aspect of the ordering process:

Duke Clergy Health Initiative
919.613.5350
clergyhealth@div.duke.edu